How to Buy
Online Store
freshtaiwan will try to handle every order fast and accurate. We expect our offerings will meet your requirements and our fast order processing will let you receive your purchase earlier.
Store Ships to
All Countries Worldwide from Taiwan via the following shipping methods:
- Mainland Chain & Hong Kong: Express delivery
- Other countries worldwide: Regular mail
Ordering and Shipping Process
- Pick what you need and put them into the shopping cart
- Confirm the order
- Check-out
- freshtaiwan to send email for delivery notice after payment is received
- Receive your purchase
International Buyers - Terms
- All sales are in NTD
- Preferred payment: Go through PayPal either with PayPal account or with credit cards
Shipping Rates (Flat Rates)
- Mainland China: NTD180
- Hong Kong: NTD150
- Other countries: NTD190
Shipping Times
We arrange delivery based on orders in succession every day during working days. (from Mon. to Fri.)
- Taiwan: 2 to 3 working days after delivery
- Mainland China & Hong Kong: 3 to 5 working days after delivery
- Other countries: 10-12 working days after delivery
Return and Exchange Policy
All the products sold on this online store will be properly inspected and well packaged before delivery to make sure that customers receive them in good condition. In case you are unsatisfied with the item you purchased, you can return it unused but you need to get a Return Authorization Number (RMA) in advance and be responsible for shipping it back to us.
Please make sure you request the return authorization within 7 days after your receipt and send the original package back quickly after having the Return Authorization Number. We will refund you the purchased price but will not be able to refund the shipping cost after we are sure the item is returned in original condition without any damage.
The following items can’t be returned or exchanged because of the nature of these items:
- Gongfu Teapot: we have already done our best to describe the teapot in details and provide photos from different angles. As mentioned in each teapot description regarding its special characters of absorbing the flavor of tea or anything put into a teapot and developing the color by different teas, please understand that a used Gongfu Teapot can’t be resold.
- Cast-iron Teapot: once a Cast-iron Teapot is used for the 1st time, it won’t retain the brand new condition and can’t be resold either.
Privacy Policy
Regarding privacy protection, freshtaiwan will not offer any of your personal information provided during online shopping including your name, email address, Tel. no., address, etc. to any companies, groups or individuals. Your personal information is used only for freshtaiwan to arrange shipment and customer service.
Orders for Customized Items
We welcome corporate purchase and special requirement for customized products.
MADE IN TAIWAN
freshtaiwan offers Taiwan's quality teas, teaware and popularizes tea ceremony culture. We hope to highlight them on an international stage.